Samsung has issued a recall on every Galaxy Note 7 that has been sold in the United States. The smartphone, which has been known to overheat, and in some instances explode, has caused a noticeable reaction among the public upon learning of the phone’s inclination to violent battery failures. In light of this, Samsung is currently urging anyone still in possession of the phone to turn it off immediately and return it. Samsung’s website states, “Since the affected devices can overheat and pose a safety risk, we are asking consumers with a Galaxy Note7 to power it down and contact the carrier or retail outlet where they purchased their device.”
This recall affects all Galaxy Note 7 devices in circulation, including those that were issued as part of Samsung’s US Note 7 Replacement Program. Samsung stresses the importance of this announcement; to put things in perspective, these phones are no longer allowed on domestic plane flights in the United States.
This recall has had wide-reaching effects on Samsung’s popularity, which has long been the main competitor to Apple’s line of iPhones. As the iPhone 7 has just been released, this recall is happening at a particularly bad time for Samsung. , To make matters worse (for Samsung), the reviews for the iPhone 7 were generally favorable, despite the lack of an aux cable jack, considering Apple’s dedicated consumer base.
Luckily, only the Galaxy Note 7s are affected, and all other Samsung phones remain safe and reliable. Still, this poses a major PR concern for the company and marks a very bad blow against them in their war with Apple for consumers. It is hard to predict anything with certainty, but this recall may mark a major downturn in the number of Samsung products purchased and trusted in the future. The company will have to produce something groundbreaking in order to come back from something like this, or at least provide excellent customer service in the form of refunds exchange programs and other money-saving services. Hopefully, this issue is nothing more than a minor setback from which we can expect a prompt resurgence in the near future.
For additional information about the recall, please visit http://www.samsung.com/us/note7recall/ .
